What is chat during a telemedicine call?

After you start a telemedicine call and fill out the telemedicine visit intake form, you will start in a chat triage where a doctor will be answering your chat and asking you questions to assess you and your condition.

You will answer the doctor’s questions by typing out your responses in the text box and sending the message with the paper plane icon to the right of the text box.

Based on the chat conversation, the doctor will then decide whether to initiate a telemedicine video call. Select the blue box that says “Join Telemedicine” to join the video call with the doctor.